Frequently Questions

We provide detailed measurements (length, width, and height) on every product page. Since our items are meticulously made by hand, please allow for slight natural variations of up to 1-2 cm, which adds to their unique charm.

Yes, we want you to love your space. We offer a 14-day return policy for unused items in their original condition and packaging. Please note that return shipping costs are the responsibility of the customer.

Standard domestic shipping typically takes 3-5 business days. International shipping for our artisanal pieces can take anywhere from 7 to 21 business days, depending on the destination and customs processing.

Yes! We offer beautiful, eco-friendly gift wrapping options at checkout. You can also include a personalized, handwritten note to make your gift even more special.

We prioritize natural, non-toxic materials and eco-friendly finishes. However, some delicate woven items or ceramics are fragile, so we recommend placing them thoughtfully in areas out of reach of small children or playful pets.

Once your handcrafted order is dispatched from our workshop, you will receive a confirmation email containing a tracking number and a direct link to monitor your shipment’s journey.

Because our products are handcrafted in small, sustainable batches, restocking can take time. We recommend signing up for restock notifications directly on the product page to be alerted the moment an artisan completes a new batch.

For natural woven items, simply dust gently with a soft, dry cloth and keep away from excessive moisture. Ceramic pieces can be wiped with a damp cloth. Specific care instructions are included in the packaging of every purchase.