Thank you for shopping with SEETBiO. We value your support for authentic, handcrafted art.
1. Returns Overview
We want you to love your SEETBiO handmade decor. If you are not entirely satisfied with your purchase, our return policy lasts 14 days from the date of delivery. If 14 days have passed since you received your item, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your decorative item must be:
- Unused and in the same condition that you received it.
- In its original packaging, securely packed to prevent damage during transit.
The Handcrafted Nature of Our Products: Please note that all SEETBiO products are individually handcrafted by skilled artisans using natural materials. As a result, slight variations in color, size, texture, and finish are entirely normal and are not considered manufacturing defects. These unique nuances are what make your piece one-of-a-kind.
3. Damaged or Defective Items
We take great care in packaging our handcrafted items safely. However, if your order arrives damaged or defective, please contact us within 48 hours of delivery. Email us at [email protected] with your order number and clear photos of the damaged item and the packaging. We will arrange a replacement or a full refund as quickly as possible.
4. The Return Process
To initiate a return, please follow these steps:
- Email our customer service team at [email protected] with your order number and the reason for your return.
- Wait for our team to approve your request and provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.
- Pack the item securely in its original packaging and include a note with your RMA number.
- Ship the item back to us using a trackable shipping method.
5. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item (unless the item arrived damaged or defective). Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
Because our products are often fragile, we highly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item safely.
6. Refunds Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 to 7 business days.
7. Contact Us
If you have any questions or concerns regarding our Refund & Return Policy, please reach out to us:
- Email: [email protected]
- Phone: +1 (307) 684-5558